At Illinois Instruments and Systech Instruments, we strive to improve our service level and expand our product offerings on a continuous basis. We are always interested in getting your feedback as this information is very valuable to us. The respondents of our 2016-17 Customer Survey have provided us with a lot of information but you are always welcome to send us your suggestions and comments by email to firstname.lastname@example.org for Illinois Instruments Inc. customers and email@example.com for Systech Instruments Ltd customers.
Our survey ran earlier this year and we were very pleased with the participation rate.
Some of the quotes taken from survey are below:
‘Good support to accommodate our bespoke requirements’
‘Instantly provide help as and when required'
‘Very fast and professional service’
'A great job of identifying the instrument we needed, had it in inventory and expedited shipment to prevent a long hold up of manufacturing on our end'
‘The service department is awesome and respond in a timely manner’
We are spending significant resources in improving our systems further and making our infrastructure more robust and scalable, and we are confident that the results of these investments will be beneficial to all our customers and provide a strong background for higher growth rates.
Lastly, we would like to congratulate our prize draw winners. The winners were selected at random from all of the participants who wished to enter the draw and they will each be receiving a Sony SmartWatch.
Thank you to all who took the time to answer the survey.